Cancellation
Policy
1
General Terms
No refunds are available should guests decide to shorten the stay after arrival.
If guests notify us of the cancellation within the below guidelines, we will happily refund the deposit. An administration fee of 25% is applicable for all cancellations.
Guests may request a booking be changed however any request will be subject to availability, the tariff may change depending on the new booking period and an administrative fee may also apply to make the change.
As an alternative to cancelling a booking, guests may request us or we may offer to amend a booking and issue you with a Booking Credit equal to the amount paid for your existing booking to use at our Park for up to 12 months. If guests make a request we may, but are not obliged to, issue guests with a Booking Credit. Booking credit is not transferrable and may be used in part or in full, and any Remaining Value can be used towards subsequent purchases of accommodation at our Park;
Booking Credit is valid only for a period of 12 months from the date of issue (expiry date) and if not used prior to the expiry date will be void, of no value and any unused value will not be refunded.
2
Cancellation of "Peak Season" and/or group bookings
Cancellations must be made at least 30 days before the arrival date for a refund. If less notice is provided, the Park reserves the right to retain the full deposit.
3
Cancellation of "Off-Peak" and/or single bookings
Cancellations must be made at least 7 days before the arrival date for a refund. For cancellations within 7 days of arrival, the Park reserves the right to retain the full deposit.
4
Failure to notify of Cancellation or No Show
No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations where you or your party has arrived at the park. A no-show is when guests do not check-in on the day of your booking.
We reserve the right to refuse entry into the park:
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if we reasonably determine that you, or someone in your party, could present a risk to the health or safety of our staff or other guests at the park; or
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for any other reason we so determine in our discretion (including for our own purposes).
A full refund will be issued if this occurs unless our refusal is because you or your party presents a risk to the health or safety of our staff or other guests at the park, or because of your breach of these terms and conditions.