Privacy Policy
Pakenham Caravan Park respects your privacy and is committed to protecting your personal information in accordance with Australian and Victorian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.
1. Collection of Personal Information
We collect personal information when you interact with us, including when you:
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Make a booking (online, by phone, or in person)
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Contact us for inquiries or customer service
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Use our website or online services
The types of personal information we may collect include:
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Your name, address, email, and phone number
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Payment details (e.g., credit card information)
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Vehicle registration details (for parking purposes)
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Information about your stay, including preferences and feedback
We may also collect sensitive information where required by law or with your consent (e.g., health information for accessibility needs).
2. Use of Personal Information
We use your personal information for purposes related to providing accommodation and services at Pakenham Caravan Park, including:
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Processing bookings and payments
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Communicating with you about your stay
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Managing your stay and providing services (e.g., WiFi, parking)
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Responding to inquiries, feedback, and complaints
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Complying with legal obligations and maintaining safety
We may also use your information to send promotional materials or special offers, but only if you have provided your consent.
3. Disclosure of Personal Information
We will not share your personal information with third parties, except:
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When necessary to process your booking (e.g., with payment processors)
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To comply with legal obligations, such as responding to law enforcement requests
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To protect our legal rights, safety, or property
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With your consent or as otherwise permitted by law
We may share limited personal information with our trusted service providers (e.g., IT and maintenance services) who assist us in operating our business, but they are required to protect your information in accordance with this Privacy Policy.
4. Security of Personal Information
Pakenham Caravan Park takes reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. This includes:
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Secure storage of electronic and paper records
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Use of encryption and secure payment systems
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Restricting access to personal information to authorized personnel only
Despite our best efforts, no transmission over the internet can be guaranteed to be 100% secure, so we cannot warrant the absolute security of any information you transmit to us.
5. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below. We will take reasonable steps to ensure your information is accurate, complete, and up-to-date.
6. Cookies and Website Use
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website. They help us track site usage and improve our online services. You can control how cookies are used by adjusting your browser settings.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we recommend you review their privacy policies separately.
8. Complaints and Contact Information
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will respond to your complaint in accordance with the APPs and aim to resolve it promptly.
Contact Details: Pakenham Caravan Park
105 Racecourse Road Pakenham VIC 3810
Phone: 03 5941 2004
Email: info@pakenhamcaravanparks.com.au
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.